FAQs

We accept VISA & MASTERCARD credit and debit card payments as well as PayPal payments. We also accept payment via the telephone for credit and debit cards. Please be aware, that no order will be despatched for shipping until it is paid for in full. 

If you wish to cancel or amend an order, please contact us at [email protected] as quickly as possible. If the order is still processing through our warehouse, then it may be possible to make amendments to it or to cancel it. Unfortunately orders that have been dispatched cannot be amended or cancelled.

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Items can be returned/exchanged with below explained criteria

– Full refund within 14 working days

We will accept any returns as long as you notify us within 14 working days from receipt and as long as the item is unworn, in its original packaging and in a saleable condition. We will refund the full amount you paid for the item on its return and successful inspection.

– Exchange within 28 days

In addition to this, you can return any item within 28 days of receipt to exchange it for a different size or colour (if we have the relevant size or colour available).

– Important information

Please note that your right to return items does not apply to products which fall into the following categories unless they are faulty.

• Items personalised with pupil’s initials or name including name tags.
• Socks and Mouth guards.

You will be contacted by a member of our team to notify you of an out of stock item and offered two options; either an alternative product where appropriate and available or to wait for the item in question to return in stock. Where we can, we will give you an estimated date for the stock to arrive.

In the first instance Please check your voicemail and email (don’t forget to check your spam folder) as one of our sales assistants may have tried to contact you to inform you of an item (or more) being out of stock. If you wish to enquire about the delivery date for your remaining items, or discuss something regarding your order, please contact us at [email protected]